AppRiver Technical GuidesAppRiver Hosted Exchange 2010 Post Exchange Migration SupportConnecting Outlook after Exchange 2010 Migrations (EXG6)

Connecting Outlook after Exchange 2010 Migrations (EXG6)

What to expect to see for your exchange migration.

The AutoDiscover Prompt

The AutoDiscover Prompt

After clicking Allow, the user’s Outlook will then ask them to restart Outlook. Restarting Outlook will automatically update the new server settings for the account and the user will be connected to the new server as if nothing changed.

NOTE: If the autodiscover redirect pop-up does not automatically appear in Outlook after the migration completes, you can force Outlook to search for and display the pop-up with the steps below:

A Microsoft Exchange Administrator has made a change.

A Microsoft Exchange Administrator has made a change.

You may see this prompt had you left your Outlook open while the migration occurred. A simple restart of Outlook should remedy this issue.

Checking Network

Checking Network

We need to ensure the proper Autodiscover is reachable from your computer.

Open Command prompt:

Open the Command Prompt window by clicking the Start button , clicking All Programs, clicking Accessories, and then clicking Command Prompt.

or

Click the Start button . In the Search box, type Command Prompt, and then, in the list of results, double-click Command Prompt

or

Just hold down the Shift key and right-click on blank space on your desktop and choose “Open Command Window Here”.

 

Type: ping autodiscover.yourdomainname.com

if correct it will say Pinging adr.exg6.exghost.com [50.56.144.241]..

Reply from 50.56.144.241 ...

This test will ensure you can see the record from your network. If you get a different result check with your admin to ensure the Autodiscover record has been added. See Understanding DNS for more information.

Repairing a Profile - Outlook 2010

Repairing a Profile - Outlook 2010

Click "File"

 

Account Settings

Account Settings

Click "Account Settings"

Select the account

Select the account

Select the account you need to repair, then select "Repair"

Verify information

Verify information

Verify that this information is correct, then click next

AutoDiscover

AutoDiscover

You may, or may not see the AutoDiscover prompt again, if you do. Click "Allow"

Account repaired!

Account repaired!

The account has been repaired, please close and restart Outlook