IMAP: Download complete message
IMAP accounts can be configured to only download headers of the email messages. This can cause issues if you want to backup the data to .pst file and move it somewhere because it is incomplete data. The guide below will show you how to download the entire message so you can export your data.
Account Settings
Outlook 2007: Click Tools from top menu and select Account Settings.
Outlook 2010 & 2013: Click File in upper left, Click Account Settings and choose Account Settings.
Send and Receive Groups
Double Click on All Accounts.
- Select your account from the list on the left.
- Ensure Download complete items including attachments for subscribed folders is checked. If not select it, click OK and press Send and Receive to download entire message.